Wednesday, December 05, 2007

Consult me..

This is a small note to justify my absence in the next couple of days in the blogging area.

For the whole of this week, we are having an Oracle Hyperion Consultant in the office to help us solve a couple of identified issues. He will also give us some trainings, tips and tricks in Hyperion. I was looking forward to these sessions, to be honest, but so far, i was really disappointed.

Everything was set and arranged for the initial consultant. Things were fine until the very last minute, the consultant was down with typhus and was admitted to the hospital. I heard his condition was pretty serious, therefore he could not make it to the training sessions. There were lotsa emails flying here and there between my boss and the Oracle folks. At this moment, i could imagine one of the scenes in the Singaporean movie Just Follow Law where the emails were "physically flying" everywhere. *haha*

In the end, the Oracle people managed to find someone and sent an Australian guy (who is currently based in Singapore) here. We were putting our hopes very high, thinking that he could be the one to help us in solving most of our current issues with the limitations of the Hyperion tool. Oh boy, we were so wrong...

First of all, he is not fully prepared. I know we shouldnt blame him for that because he was called in very last minute and he was supposed to attend a seminar/conference somewhere. But he should at least read his presentations before the training. On his first day, i felt like he dont even know what was the content of his slides. And he was basically reading out from the documentations that he had. Ok, we dont have to pay so much for you to come here and read, if u give me the notes, i can do the reading myself!

Second, he is just not technical enuff. I think he should be doing pre-sales than consultancy. Whatever question we asked him, he would be like: "Good question, erm.. i dunno". What!? Are u kidding me??! A consultant should never say dunno. Either you said you will look for the necessary information and let us know asap, or say cannot be done. -___-

In the end, i gave up asking. Waste of money.. Luckily the Hyperion Java API session scheduled for next week is cancelled. We will try to get someone who is better in doing his job.

3 comments:

Anonymous said...

that's sad!
were so busy and didn't have a chance to ask how was the training, in fact, didn't hear any complaint until i read this.

:(

myfivesen said...

No need to 'justify' but thank you for explaining. :D

Well, sometimes, we all do encounter the occasional bad training experience, esp. if u've gone thru several ones. Statistics wise anyway. Thats where the feedback forms come in handy. ;)

Hopefully u'll get a more worthwhile experience the next one.

Btw, way to go, future Hyperion expert in the house, very bright prospects! :)

Jane said...

yea, it wasnt a good and productive session.. but hopefully we will get the right instructor for the next session.